There are a myth or rumor circulating verbally and the internet that Ikea provide 1 to 1 exchanged for damaged Ikea shopping blue bag or known as Frakta. Coincidentally, I have an opportunity to put this myth or rumor to test.

An email was first sent to Customer Service IKEA MY. The reply is promising, as long as I can bring the damage the Frakta to Ikea, the support and return staff shall make accessment to determine extend of the damage to evaluate if 1 to 1 exchange is possible.

Upon reaching the support and return of Ikea near me. Get the queue number, and if the queue is short do approach the counter staff.

The staff will ask the customer to provide the damaged Frakta. It should be an instant assessment will not take more than 5 minutes to access the Frakta.

Once the 1 to 1 replacement is approved, a form will be given. Fill up your particulars.

Once the form are filled, the new Frakta will be provided.

This myth or rumor that Ikea will replace a new Frakta bag is true, as long as the damage are within reasonable wear and tear.