There are a myth or rumor circulating verbally and the internet that Ikea provide 1 to 1 exchanged for damaged Ikea shopping blue bag or known as Frakta. Coincidentally, I have an opportunity to put this myth or rumor to test.

An email was first sent to Customer Service IKEA MY. The reply is promising, as long as I can bring the damage the Frakta to Ikea, the support and return staff shall make accessment to determine extend of the damage to evaluate if 1 to 1 exchange is possible.